You collect BeautyCHF coins for each purchase. You can use your BeautyCHF coins to pay online, or claim some gifts or advantages. Please create an account MySwissBeauty, and you can immediately collect precious BeautyCHF. You can review the program and conditions here : BeautyCHF Reward

You can use gift cards & vouchers during payment check out. Enter the gift card - voucher code, and the special deal will apply. If you have a problem to register the code, or to get your benefit, please contact us.

You can consult our catalog online, order and get delivered at your adress. The shipping price will come automatically when you will declare the country to ship your order. In the case you cannot find your country, please contact us, and we will check with our post office. We try to deliver to as many countries as possible, but it is not garanteed that we can open full worldwide. Up to now, we have opened most of EU/CH regions, UAE region, South Korea & Hong-Kong, USA & Canada + some few others. You have also the possibility to order online, and come to pick up your order at our salon directly. In such case, you don't pay shipping cost. At check out, please select the delivery option : "Pick up". If you selected 'Pick-up', and finally required a shipments, we will issue a separate invoice with the missing shipping cost. Then, we will deliver accordingly, after payment of this shipping invoice.

Unfortunately, once you place a cosmetics order, it cannot be canceled. We keep limited stock and order items specifically for you from our partners.

Yes, we always ship with a tracking number. Once we ship, you will receive an email with the tracking references.

1. We don't accept returns for simply exchanging products, or customer changing his mind to return and asking refund. 2. We accept returns only in case of evident defaut, or damage, or issue related to the product by itself. 3. Related to products damaged or lost during transportation are not considered as an automatic reason for return or refund. Such cases (damage or lost in transportation) will case of claim to the transporter's insurance. MySwissBeauty has no liability for the transportation process. Transportation insurance conditions may vary from case by case, as it is often linked to the value, and the insurance conditions applied at the moment the transportation company issue the transportation ticket. In case of issue during transportation : - In case the customer organised the transportation, the customerhase to issue a claim to his transporter directly. The customer negotiates his compensation directly with the transporter. No claim to MySwissBeauty can be accepted. - In case MySwissBeauty organised the transportation, the customer can contact MySwissBeauty and explain the issue (packet not received, packet issue at reception, ....), and MySwissBeauty will issue a claim to transporter when the case contains an transportation insurance. The procedure can takes weeks & months. In all case, MySwissBeauty follow up and update customer. The compensation to customer will never be superior than the value compensated to MySwissBeauty by the transporter's insurance. In case there is no insurance, no claim can be issued regardless the case.

MySwissBeauty is an independant privately owned, and is not registered for VAT. Thus, we cannot make Tax-Free trading during exportation. Our price to deliver in Switzerland, or export outside Switzerland is the same. In the case of exportation, the customer is responsible to pay the customs. MySwissBeauty cannot be taken responsible for customs issues or retention due to customer holding payment of customs for exportation.

As we have the tracking number of the shipment, we can open an investigation at the post office. If you suspect an issue, please contact us, and we will review what action can be done. Delivery in Switzerland/Liechstenstein should last 2~3 days maximum. Depending of the country for exportation, and how strict are the customs to filter the package, shipping for export can take 2 to 6 weeks for delivery in average. For the product in Dropshipping (some beauty accessories), it can take 4~8 weeks for delivery. Delivery time is not under the control of MySwissBeauty. Delivery time information is indicative, and cannot be a taken as a garantee. In the rare case where a package is suspected to be lost by the transporter, we will open an investigation with the transporter. As long as the investigation from the transporter is not closed, there is still a possibility to get the package found and finally delivered. The investigation can take long (few months). Only if the claim concludes as a "lost package", we will refund the order.