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Frequently Asked Questions (FAQ)
MySwissBeauty - General informationService for all publicAbout beauty treatments bookingsAbout cosmetics & ordersMySwissClinic - The place to careMySwissEvent - EvenmentialMySwissImmo - Finding your working placeService to beauty professionalsPayment acceptedSustainable and environment practicesWebsite usage
- 01You collect BeautyCHF coins for each purchase. You can use your BeautyCHF coins to pay online, or claim some gifts or advantages. For each booking online, you collect 100 BeautyCHF. This will give you a purchase value of 5 CHF in our shop online. Please create an account MySwissBeauty, and you can immediately collect precious BeautyCHF. You can review the program and conditions here : BeautyCHF Reward
- 02Before treatment : - it is recommanded to use nourishing cosmetics before treatments. Then, when we will apply the treatment, the skin will work and consume the nutriments. This will make the treatment very efficient and acting faster. - When it is the time to come for the treatment in our salon, please remove any make up, and come with cleaned face. Our treatments cannot be efficient if there are layers of make-up or creams on the skin. In case the skin is not cleaned up properly, we can handle a clean up in the salon (charge will apply). After treatment : - Depending of the treatment, there should be necessity to apply some protective creams against sunlight (UV). In such case, we will apply a protective cream in the salon before you leave. We can recommand you to buy a cream in our salon, or to buy yourself your preferred cream at your usual cosmetic shop. - We recommand to continue at home with some cosmetics routine. Depending on your case, we will provide recommandation. We have excellent cosmetics in our salon, or we can advice the essential nutriments that you shoud find in your cosmetics (if you like to buy them in your preferred cosmetics shop).
- 03Yes, you can reschedule or cancel your treatment appointment. Please notify us as early as possible to avoid unnecessary preparations. For online bookings, rescheduling or canceling is not possible within 24 hours of the appointment; please contact us for modifications. Some bookings may require a non-refundable prepayment. When ordering a complete plan, sessions can be rescheduled, but the plan itself is non-refundable and non-cancellable for remaining sessions.
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- 06At MySwissBeauty, we have studied many beauty technologies, and made our choice on original, result proven, famous and high reputation, beauty devices and cosmetics. We have done our selection in order to have solutions for all budgets, keeping always a strict target for quality, wellness, and natural beauty concepts. Our Beauty services price can start from a face mask spa for less than 30 CHF. Then, beauty treatment is not always expensive, and we will advice you to make already a good natural beauty maintenance with simple routines and cosmetics. Also, we offer possibility to get further discount and advantages through : - our partnership with ClassPass.com : Apply and get specific advantages with your subscription on a selection of our treatments - our loyalty rewarding program BeautyCHF : Convert your purchases and bookings into vouchers and more advantages
- 07We offer specialized treatments for acne, aging, and pigmentation issues. Early intervention is key for scars, though older scars may be more challenging to treat. Our acne treatments and cosmetics are highly effective. Our anti-aging technologies nourish the skin, boost collagen and Hyaluron production, and promote skin regeneration, reducing wrinkles and improving skin texture. For pigmentation, we provide solutions to even out skin tone and repair sun damage.
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